Frequently asked questions
What kind of agencies or service providers can use RNMORE?
RNMORE is designed for a wide range of users, including IATA and non-IATA travel agencies, hospitality service providers (such as hotels, resorts, and transportation providers), airlines, and OTAs (Online Travel Agencies). The platform offers flexible options to support agencies in diverse operational capacities.
What integrations does RNMORE support for travel agencies and hospitality providers?
RNMORE is highly compatible and supports XML and JSON formats for data sharing, allowing seamless integration with Global Distribution Systems (GDS), NDC, and major airline CRSs. Hospitality providers can integrate their ERP, seasonality, availability, and pricing systems for automated updates.
Does RNMORE offer API access for custom development?
Absolutely. RNMORE provides APIs and add-ons that allow agencies and providers to customize features. This includes vehicle tracking integration for transportation providers, availability management for hotels, and inventory controls.
How does RNMORE handle data synchronization and reporting?
RNMORE offers real-time data synchronization, ensuring that all transactions and updates are reflected instantly across platforms. For reporting, the system includes data reporting and analytics tools to help users monitor performance, analyze trends, and make data-driven decisions.
Can RNMORE handle both B2B and B2C operations for travel agencies?
Yes, RNMORE supports B2B, B2C, and even B2B2C models. It includes dedicated engines for both flight and hotel booking, and a mobile application for B2C, enabling agencies to offer direct booking options to their end customers.
How does RNMORE assist hospitality providers in increasing their reach and bookings?
RNMORE provides a multi-channel distribution platform that includes API/XML connectivity for seamless integration, which increases visibility for hotels, resorts, and other providers. Additionally, providers can manage availability, seasonal pricing, and promote special offers through the RNMORE portal.
What are the hardware and internet requirements for optimal RNMORE usage?
For the best experience, we recommend devices with a minimum of 8GB RAM and fast internet with stable speeds. Larger agencies and providers may require more robust hardware setups, especially if utilizing multiple integrated systems simultaneously.
Are there resources available for troubleshooting common issues?
Yes, RNMORE provides comprehensive documentation and an online knowledge base with troubleshooting guides for common issues. Users can also contact our support team for personalized assistance.
Are there resources available for troubleshooting common issues?
Yes, RNMORE provides comprehensive documentation and an online knowledge base with troubleshooting guides for common issues. Users can also contact our support team for personalized assistance.
How does RNMORE ensure data compatibility with a travel agency’s existing ERP or accounting software?
RNMORE is designed to integrate with various ERP and accounting platforms through standardized APIs, ensuring that booking, invoicing, and financial data can flow into the agency’s existing systems. This compatibility helps agencies maintain consistency in their data and simplifies financial reconciliation.
Does RNMORE support multiple branches or franchise models for agencies?
Yes, RNMORE allows agencies to create and manage sub-branches, including assigning specific roles and access to sub-ticketing agents. This feature is useful for agencies operating in multiple locations or under a franchise model, offering centralized control with localized management.
Can RNMORE be integrated with external ERP systems?
Yes, RNMORE is compatible with external ERP systems, allowing agencies and providers to synchronize data across accounting, availability, and pricing systems. This integration provides enhanced operational efficiency and reduces manual data entry.
How secure is RNMORE?
RNMORE employs industry-standard security measures, including encrypted data transmission, access control, and regular security updates, to ensure that agency and provider data remain secure. Access levels are also customizable to allow control over sensitive information.
Is there a limit on data or rate requests through the RNMORE API?
RNMORE uses rate limiting to prevent overloading the system, ensuring stable performance even under heavy usage. Specific rate limits vary depending on the user plan and can be adjusted based on individual requirements.
What booking functionalities does RNMORE provide to travel agencies?
RNMORE offers a comprehensive booking engine with flight, hotel, and other hospitality services. Agencies can create sub-accounts for corporate clients, allowing them to book directly. The system also supports customized offers and packages for both retail and corporate customers.
Can RNMORE support transportation providers, such as car rentals and buses?
Yes, RNMORE includes features for transportation providers. It offers booking options for buses, car rentals, yachts, ferry boats, trains, and more. Additionally, RNMORE’s API supports vehicle tracking for providers needing real-time location services.
How scalable is the RNMORE system?
RNMORE is built to scale with business needs, accommodating growing transaction volumes, additional branches, and new users. It can handle high traffic efficiently, making it suitable for both small and large operations.
What support services are provided by RNMORE?
RNMORE offers robust customer support, including regular training sessions, onboarding assistance, and technical resources to help users maximize the platform’s benefits. Our support team is available to answer any operational or technical questions that may arise.
What modules are available in the RNMORE system’s back-office control panel?
The RNMORE back-office control panel includes several modules to help agencies manage operations effectively. Key modules include Company Data (storing primary organizational data), Company Parameters (for configuring settings to meet specific company needs), and Company Statement of Account (with filters to facilitate data management and reporting).
What integration options does RNMORE offer for travel agency back-office systems?
RNMORE provides flexible integration options, including XML and JSON APIs, allowing seamless data exchange between RNMORE and the travel agency’s back-office systems. These integrations enable agencies to synchronize booking data, financial transactions, and client information directly with their internal systems.
How does RNMORE handle tax and VAT compliance for travel agencies?
RNMORE’s back-office system includes configurable tax and VAT settings that allow travel agencies to set and apply relevant taxes based on their specific regional requirements. The system supports multiple tax structures and can automatically calculate VAT on transactions, ensuring compliance with local regulations. Additionally, RNMORE’s financial reporting tools help agencies generate tax reports, making it easier to manage and document VAT obligations accurately.